THE PROCESS

At Bio Solutions we understand that most go a lifetime without needing emergency cleaning services.  When an emergency occurs, our customers find they have very little time to shop around and often don’t know what to look for.   Here at Bio Solutions, we have tried to simplify the cleanup process knowing that this can be a difficult time for friends and family.  

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STEP BY STEP

Here is a step by step process of a typical job from start to finish:

1. Call is placed to Bio Solutions

2. Customer provides Bio Solutions with brief description of scene and insurance information, if applicable. (Homeowners insurance often covers these types of cleanups.)

3. Bio Solutions emergency cleaning unit is dispatched.  With mobile office, insurance information is verified and paperwork is prepared while en route.

4. Bio Solutions arrives on scene, meets with client.

5. Scene is thoroughly examined and photo documented.

6. Final proposal is prepared, discussed with client, and signed.

7. Bio Solutions immediately begins removal and decontamination of all bio contaminated scenes. (Bio present on porous or fabric materials, such as carpet, will have to be cut out and removed.  Certain types of homeowners insurance will replace all damaged or removed materials.)  

8. Photo documentation is maintained throughout cleanup process and final photos are taken.

9. Client receives packet including final invoice and biohazardous medical waste tracking document (3 part tracking document ensures client of proper biohazardous waste disposal.)

10. Bio Solutions does final exam of scene and deems livable and biohazard free.  

11. Bio Solutions prepares paper work and photo documentation for the claims process.